Service and customer terms

The public framework for the modular terms that govern Phone Guys services, customer responsibilities and service-specific schedules.

Controlled frontend draft · legal, identity and operational review required before production publication.

Operator and contact

This website is presented by Phone Guys Limited (company number 13747280). The shared legal, compliance and policy contact is [email protected].

The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Public identity

Phone Guys Limited is an active private limited company registered in England and Wales.

What this page is

This page is a discovery and drafting framework, not the complete customer contract. A website description, enquiry or quotation does not by itself create a Phone Guys service agreement. The signed order, master terms and applicable service schedule must control the actual relationship.

Phone Guys modular document set

Managed services agreement and service schedule/SLA.
Support, maintenance and acceptable-use terms.
Telecoms, hosted voice, numbering, mobile, SIM and device terms.
Connectivity, Wi-Fi, network-infrastructure, installation, site-access and equipment schedules.
CCTV and monitoring schedule, including the agreed monitoring mode and response boundary.
Portal, billing, payment, data-processing, subprocessor, security-incident and data-export schedules when those systems are active.

What a service schedule must define

The actual service, equipment, site or account covered and the customer’s responsibilities.
Charges, taxes, contract period, dependencies, support route, maintenance and permitted use.
Availability, response targets, exclusions, suspension, termination, return or export arrangements.
Data roles, access permissions, retention, subprocessors and security-incident responsibilities where information is involved.

Publication boundary

Phone Guys does not publish a promise of emergency response, uninterrupted availability, continuous human camera observation, live portal access, invoice display or payment handling through this framework. Those matters require verified implementation and express contractual wording.

Questions about the terms

Contact [email protected] if you need the applicable terms, schedule or evidence route for a proposed relationship. Do not send passwords, payment details, camera credentials or confidential customer information through a public enquiry.

Release note: This is a controlled framework page. Final customer terms, service schedules, DPAs and supplier schedules must be approved against the actual Phone Guys operation before use.