Complaints and feedback

Operator and contact

This website is presented by Phone Guys Limited (company number 13747280). The shared legal, compliance and policy contact is [email protected].

The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Public identity

Phone Guys Limited is an active private limited company registered in England and Wales.

Contact first

Email [email protected] with your name, relevant reference, what happened, the outcome you seek and any supporting information. For product orders, include the order number.

How we handle it

The operator will acknowledge the issue, route it to the person responsible, investigate proportionately and explain the outcome. Complaints involving security, privacy, safeguarding or legal rights may be escalated under the applicable incident or governance process.

If the issue remains unresolved

You may ask for a review and may have the right to contact an appropriate regulator or ombudsman depending on the subject. The response will identify any relevant external route.