Service quality and complaints

The current Phone Guys standard for requirements, delivery checks, records, complaint ownership and correction.

Operator and contact

This website is presented by Phone Guys Limited (company number 13747280). The shared legal, compliance and policy contact is [email protected].

The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Public identity

Phone Guys Limited is an active private limited company registered in England and Wales.

Current standard

Understand and record what has been agreed.
Keep useful delivery, change and handover records.
Own complaints, corrective action and learning without inventing service-level or certification claims.

Document status

The corresponding version 1 policy was approved and became effective on 17 October 2026. Its current text, document control and approved PDF are available at phoneguys.uk/policies/service-quality-and-complaints. The next scheduled review is 17 October 2027.

Evidence boundary

This page does not claim certification, completed audits, staff training, historic adoption, verified supplier screening or implemented controls. Existing contracts, privacy information, customer schedules and complaint routes remain applicable in their own scope.